> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinq.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Google Workspace signature sync

> Signatures that won't sync, error text that points at the wrong thing, and signatures that don't appear in Gmail.

<Warning>
  **The error text is often misleading.** Several different problems all show as **Can't be synced** with the message **Sync failed**, and one of them names Google when the cause is on the Blinq side. Work through the table below rather than taking the message at face value.
</Warning>

| Symptom                                                              | Cause and fix                                                                                                                                                                                                                                                                                                           |
| -------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Most of your team fails, a handful work                              | The Marketplace app was installed for selected groups or organisational units, and the people who work are the ones inside them. Reinstall for the whole organisation, or widen the assignment to cover everyone with a Blinq signature.                                                                                |
| **Domain not in Google Workspace**, but the domain is fine in Google | The domain isn't registered on the Blinq side. This check runs before Blinq ever contacts Google, so the message points at the wrong system. It usually means the domain came into use after you connected. Email [support@blinq.me](mailto:support@blinq.me) to have it added — there's no self-serve screen for this. |
| **User not found**                                                   | No Gmail account in your Google Workspace matches the email on the signature. Check for a typo, and check the person hasn't been suspended or had their address changed.                                                                                                                                                |
| **Sync failed** with no further detail                               | Either the integration is no longer active, or the Marketplace app was removed or had its access revoked in Google Workspace. Check the app is still installed and assigned, then sync again.                                                                                                                           |
| Everything says **Synced** but nothing appears in Gmail              | Give it time before treating it as broken. Blinq marks a signature synced as soon as Google accepts it, and Google applies it to the mailbox some time afterwards.                                                                                                                                                      |
| A signature won't push, and it was created before you turned sync on | Signatures created while **Sync New Email Signatures** was off may not be pushable individually. Contact [support@blinq.me](mailto:support@blinq.me).                                                                                                                                                                   |
| The install never finishes                                           | Google allows up to 24 hours. Past that, email support rather than waiting — they can check whether the install completed and finish it from their side.                                                                                                                                                                |
| A signature is out of date after a card was updated                  | Signatures aren't linked to cards. Edit the signature itself and the change syncs from there.                                                                                                                                                                                                                           |
| Someone needs two different signatures                               | Google allows one signature per email address, so this isn't possible.                                                                                                                                                                                                                                                  |
| Your organisation has more than one Google Workspace tenant          | Blinq connects to one tenant per workspace. Contact support to talk through the options.                                                                                                                                                                                                                                |

## What to send support

If none of these explain it, email [support@blinq.me](mailto:support@blinq.me) with the affected email addresses, the status and message shown against each one, and whether the Marketplace app was installed for your whole organisation or for selected groups. That's enough to trace the sync on the Blinq side.

<hr />

### Need help?

For any questions or issues, [contact Blinq support](https://support.blinq.me/en/) or email [support@blinq.me](mailto:support@blinq.me).