Troubleshooting Entra ID provisioning - Blinq Docs

Symptom	Cause and fix
Test Connection fails	Wrong tenant URL or token. Regenerate the token in Blinq and re-enter both values in Entra.
Provisioning job stuck in Quarantine	The token has expired or been revoked. Generate a new token in Blinq and update it in Entra.
Provisioning stopped after a staff change	The token belongs to the admin who created it. If that admin was deactivated or lost the admin role, a current workspace admin must generate a new token and re-enter it.
A user isn’t appearing in Blinq	The sync cycle hasn’t run yet. Use on-demand provisioning to push them immediately, and check that Provisioning Status is On.
A phone number won’t update	Both `mobile` and `telephoneNumber` are mapped to the same card field. Entra only re-sends on a real source change, so remove one mapping and make a small edit to the one you keep.
A directory value isn’t on the card	Check three things in order: the attribute has an active mapping in Entra, the applied team template has a field for it, and the field on the card is still linked. A field that was hand-edited in Blinq becomes unlinked and stops accepting directory updates.
A field shows as Linked but the value is stale	Contact Blinq support with the user’s email address and the field. Don’t assume the change didn’t arrive from your directory — it may have reached Blinq without reaching the card.
The wrong number appears on a card	Check whether your directory is populating a fax number. If it is, remove that mapping in Entra.
A template didn’t apply	Set the default template under Team Card Provisioning card settings. Template choices made during a bulk-invite CSV upload don’t carry over to SCIM-provisioned users.
A user signed in first and landed on a Free personal account	Contact Blinq support for an account merge — don’t delete the account. Enforced SSO prevents this by directing domain users into your workspace.

Reading the provisioning logs

In Entra, open Enterprise applications → Blinq → Provisioning → Provisioning logs. Logs show each user operation, whether it succeeded, and which attributes were sent.

Need help?

For any questions or issues, contact Blinq support or email support@blinq.me.